My professional experience focuses on enterprise infrastructure, cloud operations, and network administration. Through internships and full-time roles, I have developed practical expertise in Windows Server, VMware, AWS, enterprise networking, and ITIL-based operations within large-scale production environments.
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TeamWork Corporate is an international consulting, technology integration, and innovation group headquartered in Geneva, Switzerland. Founded in 1999, the company helps organizations improve operational performance and accelerate digital transformation through consulting, enterprise technology platforms, data analytics, and managed IT services. With 28 offices worldwide, TeamWork provides end-to-end solutions across the entire project lifecycle, including consulting, implementation, infrastructure operations, and 24×7 Global Delivery Center support.
Infrastructure Engineer (Aug 2026 - present)
Key responsibilities:
Provide day-to-day administration and operational support for customer IT infrastructure across cloud and on-premises environments.
Monitor system health, investigate incidents, and resolve infrastructure issues in accordance with ITIL processes and SLA requirements.
Perform routine maintenance activities, including patch management, backup verification, system updates, and health checks.
Support Windows Server, virtualization platforms (VMware), cloud services (AWS), storage, and enterprise infrastructure components.
Execute technical changes, maintain operational documentation, and collaborate with global teams to ensure service availability and continuous improvement.
SCC (Specialist Computer Centres) is one of Europe's largest independent IT solutions and managed services providers, delivering enterprise infrastructure, cloud, cybersecurity, digital workplace, and managed IT services. With decades of experience supporting organizations across the public and private sectors, SCC helps customers modernize, secure, and operate their IT environments through technology consulting, infrastructure solutions, and operational services.
Infrastructure Engineer Intern (Apr 2026 - Jul 2026)
Key responsibilities:
Participated in day-to-day enterprise infrastructure operations and technical training covering Windows Server, Active Directory, DNS, DHCP, VMware vSphere, and AWS fundamentals.
Assisted in administering Active Directory objects, including user accounts, security groups, organizational units (OUs), and Group Policy Objects (GPOs).
Supported VMware vSphere environments by performing virtual machine provisioning, snapshots, cloning, resource management, and basic administration tasks.
Assisted in infrastructure monitoring, incident investigation, and operational troubleshooting while following ITIL-based service management practices.
Processed incidents, service requests, and change requests using ServiceNow, while maintaining technical documentation and operational records.
FPT Telecom is one of Vietnam's leading telecommunications and Internet service providers (ISPs), delivering broadband Internet, television, cloud, and digital services to millions of residential and enterprise customers. With a nationwide network infrastructure and a 24×7 Network Operations Center (NOC), the company ensures high service availability, network reliability, and SLA-driven operations across the country.
Network Engineer Intern (Jun 2025 - Oct 2025)
Key responsibilities:
Performed 24×7 L1 monitoring of the nationwide access network to ensure service availability and SLA compliance.
Investigated network alarms, conducted first-level troubleshooting, and isolated physical and logical faults using enterprise monitoring systems.
Managed the incident lifecycle by creating, updating, and escalating tickets with diagnostic information in accordance with standard operating procedures.
Participated in Major Incident Management (MIM), coordinated shift handovers, and supported service restoration during large-scale network outages.
Monitored scheduled maintenance activities and collaborated with higher-level engineers to ensure stable network operations.
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